Bloom Golf Partners Welcomes Meredith Otero as Director of Marketing

Bloom Golf Partners is proud to announce Meredith Otero as a Director of Marketing—a strategic addition that strengthens the firm’s ability to support private clubs and the golf industry through comprehensive talent and marketing solutions.

With more than 17 years of experience in sales and marketing, Meredith brings a unique blend of people-focused strategy and brand-building expertise. She is known for partnering with leadership teams to align strategic business goals, elevate member engagement and communications, and help organizations reinforce their values, culture and competitive edge. 

“Having worked with Meredith for a handful of years, I recognized how valuable her background and skills were in our successful growth, but also the vision I have for our company as we look to elevate our brand and impact in the golf and private club industry. More importantly, she exhibits the type of values we want to be associated with Bloom Golf Partners.”

Meredith’s career spans multiple industries—including real estate, hospitality, and private clubs—allowing her to bring a multidimensional perspective to her consulting work. For nearly two decades, she has held senior leadership roles in the private club sector, including as Director of Marketing at Montclair Golf Club, Laurel Creek Country Club, and Trump National Golf Club Colts Neck, where she played a key role in shaping member communications, brand identity, and cross-departmental alignment. Most recently, she worked for foreUP, an all-in-one cloud-based facility management platform managing digital marketing campaigns for golf and country clubs across the nation.

“I’m thrilled to join Bloom Golf Partners at such a pivotal time for the golf and private club industry. My passion has always been helping clubs tell their story in a way that strengthens their brand, engages their members, and attracts top talent. Bloom’s commitment to elevating both the people and the organizations we serve aligns perfectly with my own values, and I’m excited to contribute to our mission of driving meaningful, lasting results for our clients.”

Meredith’s arrival continues the growth and expansion of Bloom Golf Partners’ services— and signals a deeper commitment to serving the golf and private club industry holistically. From brand messaging, digital marketing and communications, Meredith will play an instrumental role in helping golf and private clubs drive results.

The #1 Key to Landing a Top-Tier Club Role

Landing a leadership role at a top-tier private club is one of the most competitive—and rewarding—career achievements in our industry. Positions at an elite club don’t come open often, and when they do, the candidate pool is filled with accomplished leaders who have strong résumés, references, and reputations.

So how do you break through?

Over the past five years, our team at Bloom Golf Partners has had a front-row seat to hundreds of recruitment projects, from management training programs to executive-level searches. While every club brings unique needs, a few common lessons consistently emerge among candidates who successfully step into elite club leadership.

The phrase “who you know” is often tossed around with a cynical undertone, but in the private club world, relationships aren’t just helpful—they are essential. Unlike other industries where résumés or certifications might carry the most weight, advancement in clubs often hinges on the trust, familiarity, and visibility that come from authentic connections. A single relationship can open doors that might otherwise remain closed, offering opportunities that skill alone cannot secure.

In my recent conversation with Colin Burns, the longtime GM/COO of Winged Foot, he reflected on how his own career trajectory was shaped by this reality. Burns explained that his path was accelerated not just by technical competence, but by deliberately building awareness among key members and guests at club events. 

By showing up, engaging meaningfully, and fostering genuine rapport, he earned the credibility and sponsorship that propelled him forward. His story underscores a broader truth: in elite club leadership, success often comes as much from who knows you as from what you know.

Every guest day, invitational, or cross-club outing is a chance to make an impression. Whether you’re an assistant manager, clubhouse leader, or superintendent, treat those interactions as live auditions. A reputation for professionalism, presence, and hospitality can travel quickly across club networks—and may be the reference that gets you from résumé stack to interview shortlist.

View every outside guest as a potential board member somewhere else. Their recommendation can open doors your résumé alone might not.

Boards and search committees are increasingly sophisticated in how they vet candidates. Beyond polished résumés and prepared answers, they are looking for the person who will show up consistently—day after day, year after year. Affectation and rehearsed personas wear thin quickly.

That doesn’t mean you shouldn’t prepare. It means you should prepare stories, not scripts:

  • Share real examples of how you solved challenges or built culture.
  • Be honest about gaps in your experience instead of bluffing.
  • Let your personality and sense of humor come through.

Once you’re sitting across the table in an interview, the playing field shifts. Technical skills and experiences may earn you the invitation, but it’s presence, personality, and authenticity that often seal the opportunity. Colin Burns recalled a piece of advice that became a cornerstone of his career: “Bring yourself.” 

What he meant was simple but powerful—don’t try to manufacture a persona or recite a script. Candidates who connect best with boards and search committees are those who allow their true selves to come through—honest, confident, and genuine. For Burns, that authenticity not only differentiated him from others but also established the trust that leaders of elite clubs require. In a world where polish and preparation are expected, sincerity remains the trait that leaves the lasting impression.

Authenticity builds trust. And trust is the ultimate differentiator in elite club searches.

Don’t Forget the “Fun Metric”

Private clubs are serious businesses, often managing multimillion-dollar budgets and iconic facilities. But at their core, they are in the hospitality and enjoyment business.

One of the best questions Colin remembers from a boardroom was simple: “Does this candidate make the place more fun?”

It’s easy to get caught up in operational metrics—food cost percentages, payroll, capital projects. But culture fit matters just as much. Clubs want leaders who not only work hard, but also elevate the experience for members and staff.

That doesn’t mean being an entertainer—it means being present, approachable, and aligned with the club’s unique culture.

Elite club searches aren’t just about the final interview. Boards and members often do years of informal reference-checking. A 60-day sprint of extra effort won’t outweigh a track record of consistent leadership, integrity, and results.

Every touchpoint matters:

  • How you treat frontline staff
  • How you communicate during challenging moments
  • How you represent your club to peers and vendors

Think of your reputation as a long-term résumé. It’s being written every day.

Final Thoughts

Breaking into an elite club role isn’t about luck alone. It’s about relationships that open doors, authenticity that wins interviews, and consistency that builds trust over years.

For candidates, the key is to be intentional about how you show up—at your club, in your network, and in every interaction with members and guests. For boards, the takeaway is to look beyond résumés and dig into whether a candidate authentically aligns with your culture and can make your club “more fun” while delivering operational excellence.

At Bloom Golf Partners, our Executive Search & Recruitment Services are built on this dual perspective. We help clubs identify leaders who fit their culture and future vision—and we guide candidates on how to position themselves authentically for those rare opportunities at the top of the industry.

Interested in preparing for your next career move or executive search?

👉 Visit bloomgolfpartners.com/services to learn more about our Executive Search & Recruitment Services.


About The Author

Tyler Bloom is the leading expert on workforce development in the golf and private club industry. He has worked with hundreds of leading golf and private clubs in the United States including The PGA of America, Top 100 golf courses, public, municipal to professional sports teams, universities, and national historic landmarks.

As a talent management and consultation executive, he leverages deep relationships locally, regionally, and nationally to help businesses secure and develop premier talent.

His insights have been featured by Golf Digest, USGA, Boardroom Magazine, Club+Resorts, GCSAA, SFMA, PGA of America, CMAA, and British International Greenskeepers Association.


Are you ready to build a top-performing team that drives results? Our proven framework, methodologies, and implementation is based on our personal track record of developing world-class teams. In addition to talent acquisition, we provide leadership development and ongoing consultative services for the golf course and club industry. Our team has personally coached and mentored dozens of future golf course superintendents across the United States. 

Book a Talent Strategy Call

The Real Innovation Engine

The endless conversation around technology and automation is now hitting the boardrooms and search projects. Maintenance teams are under pressure: rising member expectations, shrinking budgets, unpredictable weather, and a tightening labor market.

Most clubs respond in one of two ways:

  • They chase every shiny new object without strategy.
  • Or they resist change altogether.

Both approaches lead to the same result: wasted resources, missed opportunities, and stagnation.

Clubs are spending thousands on sensors, software, and equipment upgrades—tools that are valuable for making smarter decisions. But here’s the truth: the real innovation engine isn’t in the tech. It’s in the people you already have.

This summer, the most forward-thinking ideas we saw didn’t come from a cloud-based platform. They came from:

  • Interns asking, “Why do we do it this way?”
  • Assistants spotting turf patterns hidden in data
  • Equipment managers dialing in quality of cut
  • First-year staff bringing digital instincts and fresh eyes

Innovation is not about technology—it’s about culture.

A culture where ideas move up, not just down. Innovation isn’t just about what you adopt—it’s how you integrate it across the operation.

If you want to attract and keep top talent in turf, build that culture:

  • Let your team test something small every month
  • Ask them what they’d automate, improve, or eliminate
  • Celebrate experiments—even the ones that don’t work
  • Engage them into forward thinking individuals

The future of this industry will absolutely include drone imagery, soil mapping, moisture meters, and AI-driven tools. But the real leverage comes when curiosity, connection, and contribution are part of your team’s DNA.

Engage with GCSAA, USGA, and your local chapters. Partner with your local universities to host research trials. Leverage data, pilot new tools, and integrate what works into daily operations. But always from the foundation of a bottom-up culture.

It’ll come from the person on your team who’s trusted enough to think differently.

Looking to hear best practices around innovation and leading operations? Sign up for a FREE Talent Strategy Call to learn how to take your operations to the next level.


About The Author

Tyler Bloom is the leading expert on workforce development in the golf and private club industry. He has worked with hundreds of leading golf and private clubs in the United States including The PGA of America, Top 100 golf courses, public, municipal to professional sports teams, universities, and national historic landmarks.

As a talent management and consultation executive, he leverages deep relationships locally, regionally, and nationally to help businesses secure and develop premier talent.

His insights have been featured by Golf Digest, USGA, Boardroom Magazine, Club+Resorts, GCSAA, SFMA, PGA of America, CMAA, and British International Greenskeepers Association.


Are you ready to build a top-performing team that drives results? Our proven framework, methodologies, and implementation is based on our personal track record of developing world-class teams. In addition to talent acquisition, we provide leadership development and ongoing consultative services for the golf course and club industry. Our team has personally coached and mentored dozens of future golf course superintendents across the United States. 

Book a Talent Strategy Call

Do Hiring Committees Value Volunteer Leadership?

Over the last several years—and especially in the past few months—I’ve been asked a recurring question by candidates and industry peers alike:

“Does volunteer leadership actually matter when it comes to landing top jobs?”

It’s a fair question. In a business where agronomics and course conditioning have long been the measuring stick, many wonder where volunteerism fits in today’s performance-driven, brand-conscious, and capital-intensive private club landscape.

After leading dozens of executive-level searches, here’s my answer: it’s not about padding your résumé. It’s not about chasing titles or optics. It’s about something far more powerful: proving you’re ready for executive-level responsibility.

Two years ago, I sat in the office of a former GCSAA president and discussed this very topic—do search committees value it? At the time, I wasn’t fully convinced. But today, I’ve seen the proof firsthand. In multiple recent searches, the deciding factor between “qualified” and “undeniable” often comes down to leadership outside the ropes.

Recently, I worked with finalists for a top role—all presidents of their local GCSAA chapters. And one candidate in particular stood out—not just for managing top course conditions and capital projects, or running a best-in-class communication platform—but for consistently showing up on behalf of the profession. His work in BMP development, advocacy on Capitol Hill, and chapter leadership made it clear: this wasn’t résumé fluff. It was executive behavior in action.

Volunteer leadership reveals what a résumé can’t:

  • A servant-leader mindset rooted in collaboration and contribution
  • Fluency in boardroom dynamics and consensus-building
  • An ability to think and act beyond their own property
  • Emotional intelligence—quiet consistency, not loud self-promotion
  • A dedication to their craft and profession

And that’s exactly what clubs are hiring for today. The modern Director of Agronomy, COO, or GM isn’t just maintaining standards—they’re shaping vision, managing stakeholder expectations, and representing the brand.

Volunteer roles, when done with intention, serve as the proving ground for these skills. They’re where professionals learn to navigate politics, influence peers, and lead without formal authority. That’s not extracurricular—it’s executive-level preparation.

Clubs demand more today:

  • Strategic foresight
  • Effective member communication
  • Cross-functional leadership
  • Cultural influence and staff development

Volunteer leaders are often already performing in these arenas. They’ve rallied support, presented to skeptical rooms, and led initiatives that required buy-in—not just execution.

My advice to professionals? Be intentional. Pick roles that stretch you, introduce you to decision-makers, and expose you to the challenges you’ll face in the boardroom.

My advice to hiring committees? Ask the deeper questions. Who has served the profession? Who’s led peers? Who’s been trusted to represent something bigger than themselves? These are the candidates who show up ready—ready to lead your team, navigate your board, and steward your club’s long-term future.

Whether you’re a club ready to elevate performance or a professional ready to lead at the next level, we bring unmatched insight, industry relationships, and strategic alignment to every search.

Let’s build something exceptional. Set up a free Talent Strategy Call to start your leadership journey.


About The Author

Tyler Bloom is the leading expert on workforce development in the golf and private club industry. He has worked with hundreds of leading golf and private clubs in the United States including The PGA of America, Top 100 golf courses, public, municipal to professional sports teams, universities, and national historic landmarks.

As a talent management and consultation executive, he leverages deep relationships locally, regionally, and nationally to help businesses secure and develop premier talent.

His insights have been featured by Golf Digest, USGA, Boardroom Magazine, Club+Resorts, GCSAA, SFMA, PGA of America, CMAA, and British International Greenskeepers Association.


Are you ready to build a top-performing team that drives results? Our proven framework, methodologies, and implementation is based on our personal track record of developing world-class teams. In addition to talent acquisition, we provide leadership development and ongoing consultative services for the golf course and club industry. Our team has personally coached and mentored dozens of future golf course superintendents across the United States. 

Book a Talent Strategy Call

Build a Professional Presence That Gets You Noticed

In a recent conversation with Tyler, he half-jokingly asked why it seems like every department—even housekeeping—gets more face time with the board than the superintendent. It made me pause. Beneath the humor was a serious point worth considering.

A distinguishing factor about private clubs is that they really care about their image. That is what makes them who they are, how they stay private. It’s in each Club’s DNA – what sets them apart from the others. Exclusivity is important to private club members. They allow other people to become members when those people fit the Club’s image, which in turn is aligned with their own personal brand.

Clubhouse staff are well aware of what their club’s image is, whether that is beachy-chic, buttoned-up, or family friendly. The staff within the clubhouse (including the servers, bartenders and housekeeping staff) are trained on who the club members are, how they want to be addressed, what behavior they expect from each other and the staff.

On the other hand, superintendents are not trained on these nuances. Superintendents historically do not spend time in the clubhouse. They are not trained to have a hospitality mindset, do not dress in suit jackets and dress pants, and they don’t interact with members regularly since they are not a revenue generating department.

The good news? It’s all about perception and presentation! Superintendents are capable of changing the way they are seen by the members, and developing more relationships within the club easily with a few simple steps.

  1. Be seen in the Clubhouse: Visit the Clubhouse regularly, drop by to see the GM, AGM, HR, Finance, F&B, etc. Build those relationships. Say hello to the members you see when walking through. 
  2. Dress the Part: Every club is structured differently, but if there is a committee meeting or presentation, dress professionally. Invest in a couple pieces of good quality, well-fitting items to wear for these times. 
  3. Know the Business: Be able to speak to not only the grounds department’s budget, but the entirety of the business. Understand the membership dues structure, F&B cost vs revenue strategies, long term strategic plans, etc.
  4. Practice presentation skills: There will be a time that the finance committee wants to know if it makes more sense to buy or lease a piece of equipment, if there will be a master plan to vote on, or if a town hall will be called for the membership to listen to status updates on a golf course project. It is important to be able to stand in front of the membership and confidently speak (while of course dressing the part and making eye contact).
  5. Be in the Room: When there is a meeting that is relevant to the golf course, ask to be in the room. Or, depending on the culture of the club, just show up. When you are in the room, most people will assume you have a reason to be and that you belong there. 

Perception is vital, and that extends beyond the clubhouse walls. For superintendents, bridging the gap between course management and member engagement is essential. Stepping up their professionalism, hospitality, and a deep understanding of the broader club business, superintendents can elevate their visibility, build stronger relationships with members and leadership, and reinforce their vital role in the club’s success.

Remember, it’s not about changing who you are, it’s about presenting the full value you bring to the club, confidently and consistently.


About The Author

Rachel Ridgeway, SHRM-CP is a search executive & HR consultant at Bloom Golf Partners.


Are you ready to build a top-performing team that drives results? Our proven framework, methodologies, and implementation is based on our personal track record of developing world-class teams. In addition to talent acquisition, we provide leadership development and ongoing consultative services for the golf course and club industry. Our team has personally coached and mentored dozens of future golf course superintendents across the United States. 

Book a Talent Strategy Call

Have a Plan: Show Up Prepared

A candidate recently joined a Zoom interview and, right away, apologized. Not how most interviews begin—but it caught my attention.

He explained he was in his garage intentionally. Behind him, racks of tools and equipment framed the shot. He wanted to show that being a mechanic wasn’t just his job—it was a way of life. The message was clear before we even got to the questions. He’d thought it through. That kind of preparation and intentionality? Bonus points from the start.

Contrast that with another candidate later in the week who logged on for his initial interview shirtless—just a sleeveless tee and a shrug. The yin and yang of candidate presentation, I guess.

It got me thinking: how much planning do people actually put into how they present themselves in an interview?

As an interviewer, much of what I do is scripted by design. I ask similar questions, crack the same lame jokes, and try to keep the tone consistent. There’s purpose behind the repetition—structure that ensures fairness and clarity. But what I often don’t see is that same level of intention coming from candidates.

Think of it like stepping into the batter’s box. Every professional hitter has a plan. It might be to look for a pitch they can lift for a sac fly or to work the count and eliminate certain pitches. The plan may change with the count or the situation—but there’s always a plan.

The same should go for interviews.

Your prep shouldn’t just be about the job description or the club. It should include how you want to show up, what you want to convey, and why it matters. What are your strengths? What are your gaps—and how are you working on them? Show the interviewer you’ve thought about more than just “getting the job.”

Here’s what tends to happen when candidates don’t have a plan:

  1. They ramble.
  2. They veer off course.

Ramble long enough and suddenly we’re in “Inception” territory—a story within a story within a repair. Go too far off-topic and a question about reel grinding somehow ends with a log flume memory from your childhood.

So what does a good plan look like?

Keep it simple:

  • Know your top 2–3 strengths and be ready to back them up with specific examples.
  • Be honest about your weaker areas—and share how you’re improving.
  • Sit somewhere stable and upright. I’m not expecting a suit and tie, but don’t slouch in a recliner either.
  • Make notes and don’t be afraid to use them.
  • If there’s something important that doesn’t get asked, bring it up.

Most importantly, remember: hiring managers are looking for reasons to disqualify you. Create opportunities for them to hire you.

So build a plan for your next interview. Make notes and refer to those notes during the interview. Don’t be afraid to speak up about a topic which wasn’t discussed. Give yourself every opportunity you can to highlight your skills and personality. It will be noticed.

If you’re in need of further insight and best practices to develop your team’s culture, set up a FREE Talent Strategy Call with our team.


About The Author

Mitch Rupert brings over 20 years of high-stakes interviewing—from covering professional and youth sports as an award-winning Associated Press writer—to his current role at Bloom Golf Partners as Communications Manager within Recruitment & Operations.

Mitch is an AP award-winning writer and a Pennsylvania District 4 Sports Hall of Fame inductee. He joined Bloom Golf Partners in July 2021 and seamlessly leverages his storytelling and communication expertise through the candidate communication process and due diligence reports.


Are you ready to build a top-performing team that drives results? Our proven framework, methodologies, and implementation is based on our personal track record of developing world-class teams. In addition to talent acquisition, we provide leadership development and ongoing consultative services for the golf course and club industry. Our team has personally coached and mentored dozens of future golf course superintendents across the United States. 

Book a Talent Strategy Call

Cultural Red Flags to Look Out for When Interviewing

When considering your next job opportunity, key factors like salary, title, and location usually top the list. However, perhaps the most critical—and often overlooked—factor is workplace culture. A toxic culture can drain even the most talented professionals, while a healthy, supportive environment can elevate your performance and overall career satisfaction.

Based on the insights of two private club veterans, Tyler Bloom and Rachel Ridgeway of Bloom Golf Partners, here are five major cultural red flags to watch out for during the interview process:

1. Lack of Clear Expectations

Start by carefully reviewing the job posting. Does it clearly outline the responsibilities, goals, and traits needed for success? If expectations are vague or ambiguous, that’s a red flag.

High-performing organizations provide a clear roadmap: defined goals, consistent standards, and well-articulated roles. Without clarity, employees are left guessing—leading to confusion, frustration, and burnout.

Ask during the interview:

  • “How will my success be measured in this role?”
  • Also, request to review the job description if it hasn’t been provided.

2. Lack of Feedback Loops

Great organizations actively seek and act on employee feedback—through surveys, stay interviews, exit interviews, and regular check-ins. If feedback mechanisms are missing (or feedback is ignored), it signals a stagnant culture that may not value growth or adaptability.

Ask during the interview:

  • “How is employee feedback integrated into decision-making?”
  • Take note of how many people are involved in the hiring process. A broader range of interviewers often indicates a culture that values internal perspectives.

3. Lack of Investment in People

If there’s no plan for your growth, you may eventually outgrow the organization. Companies serious about people development invest in training, mentorship, and stretch opportunities.

If your questions about advancement or learning are dismissed, it’s worth reconsidering.

Ask during the interview:

  • “Is professional development budgeted for my role each year?”
  • “What are the expectations around my growth and development?”
  • Ask for examples, such as whether assistant superintendents are encouraged to volunteer at PGA Tour events.

4. Lack of Accountability

When accountability is missing, finger-pointing and inconsistency often follow. If team members aren’t held to the same standards—or if leadership avoids responsibility—it creates a frustrating environment where top performers can quickly disengage.

Ask during the interview:

  • “How does the club handle it when an employee makes a mistake, has a conflict, or misses a goal?”
  • “How often do employees receive performance feedback or reviews, and through what methods?”

5. Lack of Transparent Communication

Trust is built on open, honest, and timely communication. If the organization keeps employees in the dark, uses vague corporate jargon, or avoids hard conversations, it may leave you feeling excluded or unaligned.

Ask during the interview:

  • “How does the club communicate organizational changes to staff?”
  • “How often does the club hold cross-departmental meetings?”

Final Thoughts

Workplace culture is not just a buzzword, it’s a strategic advantage and a clear reflection of an organization’s values. While these red flags can be subtle during the hiring process, they can have a major impact once you’re in the role.

Pay close attention to the small cues. Ask thoughtful questions. Trust your gut.

Remember, the interview process is a two-way street: you are interviewing the employer just as much as they are interviewing you.A strong culture won’t just support your success, it can catapult your career to new heights.

If you’re in need of further insight and best practices to develop your team’s culture, set up a FREE Talent Strategy Call with our team.


About The Author

Tyler Bloom is the founder of Bloom Golf Partners. A former golf course superintendent and turf professional, Tyler’s love of all things golf began at the age of six when he stepped onto the course for the first time.

Tyler has an Executive Certificate in Talent Acquisition from Cornell University and a degree in Turfgrass Science from Penn State University. With 20 years of experience in the golf and turfgrass industry, Tyler has worked directly with reputable club leaders at some of the most prestigious clubs to place over 300 professionals in executive and management level positions throughout the United States.


Are you ready to build a top-performing team that drives results? Our proven framework, methodologies, and implementation is based on our personal track record of developing world-class teams. In addition to talent acquisition, we provide leadership development and ongoing consultative services for the golf course and club industry. Our team has personally coached and mentored dozens of future golf course superintendents across the United States. 

Book a Talent Strategy Call

What to Watch for When Culture Talks Loudest — Even When No One’s Speaking

Culture isn’t something you put on a wall. It’s something you observe. You feel it walking into a team meeting, grabbing coffee in the breakroom, or watching how a manager responds when something goes wrong. In this business — leadership in the golf and club world — culture is the game before the game.

We talk a lot about performance, processes, and playbooks. But culture? That’s the undercurrent that either lifts the boat or sinks it slowly. Here’s what I tell leaders to look for if they want to understand what kind of culture they really have — not just the one they claim.

1. Open, Supportive Leadership (Not Just Titles on Doors)

Start by watching how leaders show up. Not in boardrooms, but in breakrooms. Are they coaching, encouraging, asking questions — or just talking at people?

True leadership is visible in the tone of daily interactions. The best leaders I know don’t hoard knowledge. They give it away, like a coach passing the ball. They encourage questions. They check in on how someone’s doing at home, not just at work. They make it safe to speak up — and even safer to fail forward.

If you want to know the health of a culture, look at whether people feel safe to say “I need help” or “I’ve got an idea.” That tells you more than any poster on a wall.

2. Informal Moments Matter Most

Pay attention to what happens before the meeting starts or after the shift ends. Are people laughing, catching up, making plans? Those casual connections aren’t fluff — they’re the glue.

When a team is genuinely connected, it shows in the off-script moments. If employees avoid each other the second they clock out, that’s a red flag. If they’re grabbing lunch, inviting each other to family events, or hanging out after work? That’s culture doing its best work — building trust.

3. Hands-On Engagement Beats Hovering from Afar

I always say: if you don’t know the name of your newest team member or haven’t walked the maintenance shop this month, you’re leading from a distance — and that doesn’t cut it anymore.

Leaders need to be there. Meet the interns. Know your assistants. Greet the early crew on a frost delay. Culture is built in those moments of presence — when a new hire sees leadership cares enough to know their name and ask how training’s going.

4. Growth is the Best Retention Plan

Let’s talk development. If your team can’t answer the question “what’s next for me?” — they’ll answer it by leaving.

Teams stay where they grow. Structured career paths, conference attendance, mentorship programs — they’re not perks, they’re necessities. A good leader helps people connect the dots between their current role and their long-term future.

5. Feedback That Actually Gets Used

Here’s the deal: collecting feedback is easy. Listening to it and changing because of it is leadership.

Exit interviews, satisfaction surveys, one-on-ones — they should tell a story. If you’re seeing themes like “I didn’t feel appreciated” or “I didn’t see a future here,” pay attention. Culture isn’t about paychecks — it’s about being seen, heard, and valued.

Recognition programs tied to core values? That’s a double win. You reinforce what matters and you energize the people who live it out.

6. Turnover Tells the Truth

Turnover isn’t just a stat — it’s a signal.

When great people leave, ask why. Is it poor management? No development? Misalignment with values? High attrition often points to deeper cultural fractures.

But the flip side is powerful: when you invest in people, you retain people. I’ve seen it time and again — mentorship, clear communication, and appreciation turn what could’ve been turnover into tenures.

7. Behavioral Cues Are Everything

This is the real test. Are people comfortable doing their jobs? Do they speak up in meetings? Do they admit mistakes without fear?

If the vibe is tense or dismissive — if staff are walking on eggshells — then the culture’s already broken. Great cultures give people room to breathe, think, try, fail, and grow.

And the smartest teams I’ve seen? They share. Knowledge isn’t hoarded, it’s passed along. That’s a sign of a high-trust, high-functioning team.

8. Watch How People Talk (And Who Gets to Speak)

Communication isn’t just about frequency — it’s about tone, intent, and inclusivity.

Healthy cultures talk with people, not at them. Leaders who tell their story clearly, explain decisions, and welcome tough questions build trust.

And communication should go both ways. From the boardroom to the bunker, everyone deserves a voice. If your assistant feels just as heard as your director, you’re doing something right.

The best cultures don’t need explaining — you can feel them. They’re the ones where people enjoy coming to work, support each other, grow together, and stay longer than they planned.

If you’re in a leadership seat observe more. Listen more. Show up more.

Because culture isn’t what you say. It’s what they see you do.

If you’re in need of further insight and best practices to develop your team’s culture, set up a FREE Talent Strategy Call with our team.


About The Author

Tyler Bloom is the founder of Bloom Golf Partners. A former golf course superintendent and turf professional, Tyler’s love of all things golf began at the age of six when he stepped onto the course for the first time.

Tyler has an Executive Certificate in Talent Acquisition from Cornell University and a degree in Turfgrass Science from Penn State University. With 20 years of experience in the golf and turfgrass industry, Tyler has worked directly with reputable club leaders at some of the most prestigious clubs to place over 300 professionals in executive and management level positions throughout the United States.


Are you ready to build a top-performing team that drives results? Our proven framework, methodologies, and implementation is based on our personal track record of developing world-class teams. In addition to talent acquisition, we provide leadership development and ongoing consultative services for the golf course and club industry. Our team has personally coached and mentored dozens of future golf course superintendents across the United States. 

Book a Talent Strategy Call

Culture by Design: Five Practices That Define High-Performing Clubs

Attracting and retaining talent continues to be a defining issue for private clubs. Today’s labor market is competitive, but the challenge runs deeper than hiring. In our recent 2025 Workforce Trends in Golf Study, 38 percent of working Americans view golf clubs as offering a strong career pathway.

Building systems that support long-term staff engagement, development and performance, particularly in a service-based industry where culture is the differentiator.

In my previous role as director of human resources at two nationally recognized private clubs, I had the privilege of seeing how truly exceptional leadership teams embrace that challenge and place nurturing talent at the core of their strategy.

These initiatives weren’t standalone efforts—they were embedded into the club’s broader strategic plans and backed by leadership at the highest level.

Human capital was treated as a core asset, on par with course conditioning, capital improvements or member amenities. That meant allocating resources to support professional development, internal advancement opportunities and staff well-being programs wasn’t a reactive measure but a proactive investment.

Additionally, these weren’t just nice ideas; they were written commitments, agreed upon by both the leadership team and the board, and that made all the difference. When the board and leadership are aligned on the value of great staff, long-term investment in talent becomes a shared priority, not a hard sell.

So, what exactly are top-tier clubs doing to set themselves apart and build exceptional teams?

Talent Development is a Strategic Priority

Top clubs back their commitment to professional development with action. Staff training programs are not one-off workshops but structured pathways to grow leadership and technical skills. Additionally, high performers are recognized, and internal promotions are priorities, which set a clear message that says “we believe in you”.

This reduces turnover and builds institutional knowledge, both of which directly impact service quality.

High Standards Define the Culture

Successful clubs define what it means to work there. Which behaviors reflect the culture and which don’t. Performance reviews take into account the core values and how they are lived each day by the leaders and staff. But here’s the most important part: accountability. Proactive clubs protect their culture by holding everyone to the same high standards, and coaching those who don’t meet those standards either up or out.

Boards play a role by ensuring those standards are embedded in governance, not just management practices. This alignment supports consistency from the boardroom to the back-of-house.

Leaders Listen Deeply and Often

Top clubs know that the leadership doesn’t hold all the answers. Clubs that excel in retention seek input at all levels of the organization. Annual engagement surveys, pulse checks, exit interviews and “stay” interviews are all tools used to gather insights from dishwashers to directors.

The ideas that come back are golden and produce a fertile environment for positive change.

Feedback Sparks Real Change

When the best clubs ask the questions, they are also prepared to respond. Some implement parental leave policies or tuition assistance based directly on feedback. Others adjust scheduling practices or refine onboarding programs. Even in cases where requests can’t be granted, strong clubs maintain transparency and explain the rationale behind decisions.

This transparency builds organizational trust, which research consistently ties to improved retention and performance.

Communication is Cultural Glue

Communication is the thread that ties everything together, and in many ways, it’s the root of both success and failure when building a strong team culture. The best clubs don’t just keep the lines of communication open, they make sure every message is meaningful, timely, and relevant.

A new benefit being rolled out deserves a direct and thoughtful explanation to the service team, but a change in membership categories does not. Although important, it won’t resonate the same way. Staff need to understand both what they’re being told and why.

True open-door policies remove barriers and foster psychological safety. When employees know they can talk to someone they trust without jumping through hoops, issues get addressed early, not after they’ve grown.

Final takeaway

The best private clubs don’t leave their culture to chance—they build it strategically with intention. They invest in their people, set clear expectations, actively listen (and respond), communicate with purpose, and create environments where employees feel safe, valued, and empowered.

Clubs and boards that make these five practices part of their club’s strategic framework will not only attract top talent but also create a workplace people are proud to be part of.

Boardroom Briefs – May 2025


About The Author

Rachel Ridgeway, SHRM-CP is a search executive & HR consultant at Bloom Golf Partners.


Are you ready to build a top-performing team that drives results? Our proven framework, methodologies, and implementation is based on our personal track record of developing world-class teams. In addition to talent acquisition, we provide leadership development and ongoing consultative services for the golf course and club industry. Our team has personally coached and mentored dozens of future golf course superintendents across the United States. 

Book a Talent Strategy Call

5 Steps to Identify Workplace Culture

Our search projects, networking, and research consistently show that creating a great, healthy workplace culture is a top priority for both current and future club industry professionals—and it’s increasingly valued by club members as well.

Let’s cut through the noise: workplace culture is not your mission statement, your core values poster, or a once-a-year staff survey.

It’s what your people experience every day — in the way they’re spoken to, how they solve problems, who gets listened to, and whether they walk into work feeling like a valued contributor or just another replaceable part.

If you want to lead a high-performing team — whether you’re running golf course operations, a turf maintenance crew, or a full-service private club — you have to know how to identify your culture before you can improve it.

Here’s 5 clear, no-fluff steps to evaluating the culture you’ve built (or inherited).

1. Watch the Behavior, Not the Branding

Culture isn’t what leadership says — it’s what the team does when no one’s looking. Start by observing:

  • Who speaks up in meetings, and who stays quiet?
  • Do team members share knowledge or hoard it?
  • Is the default tone encouraging or dismissive?
  • Do people take ownership of problems or hide from them?

High-functioning cultures show signs of mutual respect, trust, and psychological safety. People aren’t afraid to speak honestly or admit mistakes. They pitch in without being asked.

2. Listen for What’s Not Being Said

What your team doesn’t say tells you as much as what they do.

If your staff avoids eye contact, gives short answers, or never offers suggestions, you may have a culture of fear or disengagement. 

If people stop bringing you problems, that’s the real problem.

Encourage open feedback, but more importantly — prove through action that you value it. If people risk telling you the truth and nothing changes, they’ll stop trying.

3. Pay Attention to Turnover and Tenure

Turnover is one of the loudest signals of cultural health — or lack thereof.

People rarely leave over pay alone. More often, they leave because they don’t feel respected, listened to, or invested in. Look at:

  • Who’s leaving, and why?
  • Are good people recommending others to work there?
  • Are people growing in their roles or getting stuck?

High retention rates aren’t the goal — high engagement and development are. Sometimes a team that’s too “comfortable” is a sign that accountability and growth are missing.

4. Ask Better Questions

Don’t wait for the annual staff survey. Culture is built daily — and it should be assessed often.

Try questions like:

  • “What makes your job harder than it should be?”
  • “When was the last time you felt really proud of your work?”
  • “If you could change one thing about how we operate, what would it be?”
  • “Do you feel like your voice matters here?”

Create low-stakes, consistent opportunities for feedback: casual check-ins, anonymous polls, 1:1 walks. Most importantly, act on what you learn.

5. Look for Ownership and Energy

You can sense a strong culture. People:

  • Show up early because they want to — not because they’re afraid
  • Help new hires without being asked
  • Speak positively about the team even when nobody’s watching
  • Treat the property like their own

They own the mission because they feel ownership in the environment.

On the flip side, when people only do the bare minimum or say things like “That’s not my job,” that’s your culture talking, too.

Final Thought: Culture Happens — By Design or By Default

If you’re not intentionally shaping your workplace culture, something else is doing it for you: burnout, poor communication, bad habits, or legacy behaviors.

The most effective leaders in golf and hospitality don’t let culture be an accident. They design it, protect it, and refine it constantly.

“Culture isn’t a project. It’s a standard.”

Start identifying your culture today — before it identifies you.

If you’re in need of further insight and best practices to develop your workplace culture, set up a FREE Talent Strategy Call with our team.


About The Author

Tyler Bloom is the founder of Bloom Golf Partners. A former golf course superintendent and turf professional, Tyler’s love of all things golf began at the age of six when he stepped onto the course for the first time.

Tyler has an Executive Certificate in Talent Acquisition from Cornell University and a degree in Turfgrass Science from Penn State University. With 20 years of experience in the golf and turfgrass industry, Tyler has worked directly with reputable club leaders at some of the most prestigious clubs to place over 300 professionals in executive and management level positions throughout the United States.


Are you ready to build a top-performing team that drives results? Our proven framework, methodologies, and implementation is based on our personal track record of developing world-class teams. In addition to talent acquisition, we provide leadership development and ongoing consultative services for the golf course and club industry. Our team has personally coached and mentored dozens of future golf course superintendents across the United States. 

Book a Talent Strategy Call